At Your Office Visit:
We want our patients to take the correct medication and the correct dose. To ensure this we strongly suggest you keep a written record of your medications and bring it with you to every visit.
- Name of the medication
- Strength/dose of the medication
- Frequency of taking the medication
- Quantity – do you need a supply for one month (30-40 days), 90 day supply, 100 pills or some other need – for example, 14 until mail order arrives?
- Number of refills requested. For most routine medications our goal will be to be given a year supply of the medication to avoid having to handle refill requests more often. We will not refill medications for patients who have not been keeping regular appointments (at least one visit per year for the problem)
- Name and phone number of your pharmacy. Shopping at one pharmacy is safer; many pharmacies run a drug interaction program at every refill – this is only as good as the list of drugs is complete (this includes herbs and over-the-counter medications).
Give the list of medications for which you need refills to the nurse as you enter the exam room.
We want you to obtain all refills at your regular office visit. This is most efficient for you and for us.
Check all your bottles for refills needed BEFORE your next regularly scheduled office visit (you know how often your physician usually sees you; make sure you will have refills to last that long). If you are unsure, you can bring your bottles of medications and check at each office visit.
Medication Refill Requests
We now have an easier, more efficient way to process your request for medication refills. Whether you are using a local pharmacy or a mail-order company, just follow these easy steps.
- Contact your pharmacy directly with your medication refill request(s) at least 3-5 days before your last pill. For mail order prescription refills you may contact your mail-order company by calling customer service or by using the internet (Call/email 2-3 weeks before your last pill).
- Have your prescription number available (this can be found on your bottle) or have the name of your medication, strength, dose and quantity needed.
- Your pharmacy/mail order company will contact us electronically to authorize your refill. This ensures your medication accuracy.
- Medication refills will be processed 8 am – 5 pm Monday through Friday.
This service is offered for all routine maintenance medication. Exclusions include antibiotics and controlled substances, which include pain medications and Attention Deficit medications. These medications require a written prescription. Most written prescriptions will be available the following business day.
It is our strict policy NEVER to refill controlled substances (narcotics, etc) after-hours or on weekends. Plan ahead! Your regular provider will refill all controlled substances.