Office Information

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Q.  After Hours Care
Q.  Appointments
Q.  Emergency Care
Q.  Hospital Care
Q.  Insurances Accepted
Q.  Prescription Policy
A. 

**We now send in prescriptions to retail and mail order pharmacies electronically.  Only controlled substances are still handwritten or faxed.**

At Your Office Visit:
We want our patients to take the correct medication and the correct dose. To ensure this we strongly suggest bringing all of your medication bottles with you to each appointment or a deailed list of all prescriptions and over the counter medications.  If you bring a list, please include the following:

  • Name of the medication
  • Strength/dose of the medication
  • Frequency of taking the medication
  • Quantity – do you need a 30 or 90 day supply, or a special request such as 14 day supply until mail order is recieved.
  • Number of refills requested. For most routine medications our goal will be to be give a year supply to avoid having to handle refill request more often. We will not refill medications for patients who have not kept regular appointments (at least once a year for the problem).
  • Name and phone number of your pharmacy. Shopping at one pharmacy is safer; many pharmacies run a drug interaction program for every refill – this is only good if the list of drugs is complete (including herbs and over-the-counter medications).


**Please give the medical assistant your medications or a list of medications when you are taken back to the exam room.  We would like for you to obtain all refills at your regular office visits. This is the most efficient way for you and for us.

**Please check all your bottles for any necessary refills BEFORE your next regularly scheduled appointment.  If you are unsure, the medical assistant will be able to check your bottles at your appointment and process the appropriate refills for you.


Calling the Office for a Refill:
When calling the office for necessary refills follow the correct prompts and use our automated syatem.  The following list is the necessary informaton needed to ensure he correct medications are filled:

  • Patients name , date of birth and contact number
  • Name of the medication, with spelling.  Please note if you are required to take Brand Necessary or if Generic is ok.
  • Strength/dosage, how often it is taken (once a day, twice a day, etc.), and the monthly supply (30 or 90 days)
  • Please specify if you would like to pick up the prescription, have it mailed to your home, or sent to your pharmacy.  We will need Pharmacy name , location and/or telephone number.
**Please allow 24 hours for all routine refil requests to be done.  Do not leave a message on this line if you have a question or need to make any changes with your medications.**

Controlled Medications:
*All controlled medications are to be filled during regular business hours.  It is our strict policy to NEVER fill these medications after hours or on weekends.  Please plan ahead to ensure you will have enough medication.
*All narcotic prescriptions that must be handwritten can be picked up at the office or mailed to your home.  These medications are filled in 30 day increments with no refills anf will not be filled more than 3 days early (special circumstances can occur during hours when the office is closed for holidays).

New Patients Transferring to the Practice:
We will fill all routine refills for 30 days with no refills for new patients transferring to our practice.  This excludes all controlled medications, which cannot be filledby our providers prior to being established with the practice.  Once the initial appointment has taken place, the above prescription policies will apply.
Q.  Referral Policy
Q.  Telephone Calls
Q.  Extended Care